Return & Refund Policy

Last updated: June 6, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

If your item meets these conditions, you may proceed with the return process.

 

How to Request a Return

To initiate a return, please contact our support team at support@davorenzo.shop. We will respond to your email within 1–2 business days with further instructions on how to proceed. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the amount will be credited back to the original payment method. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@davorenzo.shop and we will look into the matter further.

Exchanges

We only offer exchanges for items that arrive defective or damaged. If you receive a defective or damaged item, please contact our support team and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Please keep a record of your return tracking number, as this will be required in case of any issues with the return.